Arena Inc. (“Arena Club”, “We”, “Us” or “Our”) values Your patronage and respects Your privacy. This Privacy Policy ("Policy") describes the information collection, use, protection, and sharing practices of Arena Club websites, mobile applications, electronic communications described below (the “Arena Club Websites”), when you access our products and any other time you interact with Us (together with the Arena Club Websites, the “Arena Club Services”). As used in this Policy, the terms “You” or “Your” refers to you, any entity you represent, your or its representatives, successors, assigns and affiliates, and any of your or their devices.
Arena Club is a corporation subject to the laws of the United States. This Policy describes Our information collection, use, protection, and sharing practices in the United States. The United States may not offer a level of privacy protection as great as that offered in other jurisdictions. In jurisdictions outside of the United States where We are subject to different or more restrictive local laws, We may adjust Our practices in those jurisdictions to comply with local laws. Otherwise, We make no representation that the practices described in this Policy are compliant with laws outside of the United States that apply to the collection, security, use and disclosure of information.
Information that is collected or stored in jurisdictions outside of the United States may, subject to applicable law, be disclosed or transferred to the United States or other locations. When information is transferred to the United States, it will be handled in accordance with the laws of the United States.
INFORMATION WE COLLECT
We collect information from a variety of sources and in a variety of ways, including the following:
How We Use Your Data
We use the information we collect to provide, develop, enhance our Services, and for other business purposes needed to deliver our Services or as required for legal or compliance purposes. This includes to:
Categories of Third Parties We Share Personal Information With
Sharing within Arena Club
We may share the information We collect for any purpose among Arena Club and any individual Arena Club Subsidiary, or Arena Club Online Service.
Sharing with Business Partners and Other Third Parties
We may share the information We collect with Our business partners and other third parties for joint marketing purposes or Our business partners’ (or Our own) marketing purposes. Even if You opt-out of permitting Us to share Your Personal Information with Our business partners and other third parties for marketing purposes, We may still share the information We collect with them for Non-Marketing purposes such as processing transactions, fulfilling Your requests, responding to Your inquiries, etc. When We provide Sensitive Information or other Personal Information to Our business partners and other third parties, We require them to exercise reasonable care to protect such information and restrict the use of such information to the purposes for which it was provided to them.
Service Providers
We may engage service providers to provide certain services to Us or to perform certain services on Our behalf including analytics, marketing, fulfillment, etc. In some cases, service providers may collect or be provided with access to Your information as reasonably necessary to perform such services on the condition that they not use or disclose Your Personal Information (including Sensitive Information) for other purposes.
Certain Business Transactions
We may share any or all of the information We collect (including Sensitive Information) with any successor to all or part of Our business in connection with a transaction involving a sale, purchase, reorganization, or transfer of any asset of Arena Club.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about You to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of our company or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
YOUR COMMUNICATION PREFERENCES
How to Opt-Out of Marketing from Us and How to Opt-Out of Having Your Personal Information Shared with Others for Marketing Purposes.
You have the following options related to marketing solicitations.
If You wish to opt-out of receiving marketing solicitations from Us via email, mail, phone, text message and push notification, or You do not want Us to share Your Personal Information for marketing purposes with Our business partners or other third parties please submit Your request via e-mail at support@arenaclub.com.
Although You may opt-out of the use and sharing of Personal Information for marketing purposes, We may still use and share information We collect for Non-Marketing Purposes. For example, even if You choose to opt-out from marketing-related communications, We will continue to send You transactional messages about Your activity on Arena Club Services.
Notice to California Residents/Your California Privacy Rights
California law requires certain businesses to respond to requests from California residents asking about the disclosure of Personal Information to third parties for third party marketing purposes. Alternately, such businesses may adopt a policy of not disclosing Personal Information to third parties for marketing purposes if a California resident has opted-out of such information sharing. We have adopted an opt-out policy. If You wish to opt-out of Our sharing Your Personal Information with third parties for marketing purposes, please follow the instructions in Section 4.B. above.
Privacy Rights Under Certain State Privacy Laws
If You are a resident of California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah or Virginia, you may have certain privacy rights under the applicable privacy laws in Your state (“State Privacy Laws”). This section describes those rights and how you can exercise them with Our company.
Under State Privacy Laws, You have the right to (A) know what categories of personal information We have collected about You during the preceding 12 months, including the categories of sources from which that information was collected, the business or commercial purpose for which it was collected, and the categories of third parties with whom the information was shared; (B) request to know what Personal Information We have collected, used, disclosed, and sold about You during the preceding 12 months; (C) request that We delete Your Personal Information; (D) opt-out of the sale of Your Personal Information to third parties; and (E) opt-out from receiving certain financial incentives. These rights, which are discussed more fully below, are subject to some important exceptions, which are intended, among other things, to protect the integrity and privacy of Your Personal Information. You have the right not to be discriminated against for exercising Your rights. You also have the right to designate an authorized agent to exercise Your rights on Your behalf.
Financial Incentives
We offer various financial incentives. The terms of the financial incentive will be presented to you at the time you sign up.
You may withdraw from any of the financial incentives by contacting us at support@arenaclub.com unsubscribing to our email marketing.
The value of your data is the value of the offer presented to you. We have calculated the value of the incentive by using the expense related to the offer.
CATEGORIES OF PERSONAL INFORMATION COLLECTED
Below are the categories of personal information We have collected about consumers living in one of the states described above during the preceding 12 months, including the categories of sources from which that information was collected, the business or commercial purpose for which it was collected, and the categories of third parties with whom the information was shared.
Information You Provide Directly to Us and that is Collected via Arena Club Systems
Categories of Personal Information Collected:
Business or Commercial Purposes for Which Information Was Collected:
Categories of Third Parties with Whom Information Was Shared:
Categories of Personal Information Collected:
Business or Commercial Purposes for Which Information Was Collected:
Categories of Third Parties with Whom Information Was Shared:
Categories of Sources from Which Information Was Collected:
Categories of Personal Information Collected:
Business or Commercial Purposes for Which Information Was Collected:
Categories of Third Parties with Whom Information Was Shared:
REQUESTS TO KNOW ABOUT YOUR PERSONAL INFORMATION
You have the right to request that We disclose to You, for the 12-month period preceding the date We receive Your request, the following: (1) the categories of Personal Information We have collected about You, (2) the categories of sources from which Personal Information was collected about You,(3) the business or commercial purpose for which Your Personal Information was collected or sold, and (4) the categories of third parties to whom We have sold or disclosed Your Personal Information. In addition, You have the right to request that We disclose to You the specific pieces of Personal Information We have about You. If You are a resident in one of the states enumerated in this section, and wish to request this information, please visit support@arenaclub.com or contact us via https://arenaclubsupport.zendesk.com/hc/en-us and indicate that You wish to request this information and provide the identifying information requested. All requests are subject to verification of Your identity to protect the privacy and security of Your Personal Information. We are required to fulfill these requests no more than twice within a 12-month period.
REQUESTS TO DELETE YOUR PERSONAL INFORMATION
You have the right to request that We delete Your Personal Information, subject to certain exceptions such as Our need to comply with legal obligations, fulfill orders, complete transactions, etc. If You are a resident in one of the states enumerated in this section, and wish to request deletion of Your Personal Information, please visit support@arenaclub.com or contact us via https://arenaclubsupport.zendesk.com/hc/en-us and indicate that You wish to delete Your Personal Information and provide the identifying information requested. All deletion requests are subject to verification of Your identity.You may also request that We correct certain inaccurate information that we have about You. If You are a resident in one of the states enumerated in this section, and wish to request the correction of Your Personal Information, please visit support@arenaclub.com and indicate that You wish to delete Your Personal Information and provide the identifying information requested.
REQUESTS TO OPT-OUT OF SALE/SHARING/USING YOUR PERSONAL INFORMATION FOR TARGETED ADVERTISING
Personal Information that We Sell
Under California law, “share” means disclosing your personal information by us to a third party for cross-context behavioral advertising, in exchange for money or anything else of value. Thus, when we use the term “share” under this section, we are using it in the narrow meaning of how it is defined under California law. Other State Privacy Laws do not use the term “share,” but describe the concept as using personal information for targeted advertising.
Under some state privacy laws (such as California) “sell” means exchanging your personal information by us with a third party for money or anything else of value. Under other laws (such as Virginia), “sell” is the exchange of personal information for money only. We do not engage in the latter.
Through our participation in digital advertising networks we may sell or share/use for targeted advertising, the following categories of personal information:
We do not knowingly sell or share/use for targeted advertising the Personal Information of minors under the age of 16.
You have the right to opt-out of having Your Personal Information sold to third parties. If You are a resident in one of the states enumerated in this section, and wish to opt-out of the sale of Your Personal Information to third parties, please visit support@arenaclub.com and indicate that You wish to opt-out of the sale of Your Personal Information to third parties and provide Your identifying information as requested
Right to Opt Out of Sale or Sharing/Using Your Personal Information for Targeted Advertising
For information about and to opt-out of interest-based ads from ad networks, You may visit:
Note that if You are logged into Your online account, We will process such request for offline sales also, but if We only can identify Your device or browser, We will only be able to apply the request to that specific device or browser and only for cookie or pixel based selling and sharing. Note that if You clear your cookies, Your opt out request will no longer be saved for that browser.
In order to designate an authorized agent to act on Your behalf You must provide the authorized agent with written permission to do so, and Your authorized agent must submit that written proof at the time they make the request on Your behalf.
We do not “sell” or “share” Sensitive Personal Information (as defined under State Privacy Laws).
VERIFICATION PROCEDURES
In order to verify requests made pursuant to State Privacy Laws, We may require at least two (2) pieces of identifying information (e.g., email address, street address, etc.) that match information maintained by Us. In some cases, We may require additional identifying information and a signed declaration attesting to Your identity. If You do not respond to Our emails or other communications, or fail to timely provide information We request, We may be unable to fulfill Your request.
If You would like an authorized agent to submit a privacy request on Your behalf, please have the authorized agent send an email containing Your name, email address, phone number, and type of request to support@arenaclub.com. We will need to contact You as these requests will include additional validation steps as appropriate depending on the nature of the request. In situations where We receive a request from an authorized agent on Your behalf, We may (1) require signed proof that the agent is, in fact, authorized to act on Your behalf; and (2) take steps to verify Your identity.
If You are a California resident specifically and if You would like to submit a privacy request for Your entire California household, please send an email containing Your name, email address, phone number, and type of request to support@arenaclub.com via https://arenaclubsupport.zendesk.com/hc/en-us. In situations where a request is for an entire household, We may require each member to verify his or her identity and that he or she is currently a member of the household, and take steps to confirm that all consumers of the household are jointly submitting the request.
However, if We have a good-faith, reasonable basis to believe that an opt-out request is fraudulent, We may deny the request and provide an explanation of the reason for the denial. In certain circumstances, We may decline a request to exercise the Right to Know or Right to Delete described above, particularly where We are unable to verify Your identity.
RIGHT TO APPEAL
If We denied Your request, You may appeal the denial by clicking on the link to appeal found in the email communication we sent when Your original request was completed.
SENSITIVE PERSONAL INFORMATION
We do not collect or process Sensitive Personal Information, as defined by California law, for inferring characteristics or use or disclose Sensitive Personal Information for purposes other than those permitted by law.
RETENTION
We will store Your personal information for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by law.
Notice to Canadian Residents
If you are a Canadian resident you have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in the personal information we have about you in our custody or control by emailing us at support@arenaclub.com. Note that you may also update certain contact information by logging into your online account, which may be faster than submitting a request. We will need to verify your identity in order to process your request. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records. In some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. To help protect against fraudulent requests for access to your personal information, we may ask you for information to allow us to confirm that the person making the request is you or is authorized to access your information before granting access. For example, we may require you to verify your identity before you access your personal information.
You may also request to withdraw your consent to our collection, use and disclosure of your personal information, subject to legal or contractual restrictions by sending us a request at support@arenaclub.com. Please note that if you withdraw your consent, we may no longer be able to provide certain Services to you. If you withdraw your consent, we may retain your personal information in accordance with our internal records retention processes and to meet our legal obligations.
SECURITY
Information maintained in electronic form that is collected by Arena Club is stored on systems protected by industry standard security measures. These security measures are intended to protect these systems from unauthorized access. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while We strive to protect information transmitted on or through the Site or Arena Club Services, We cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and You do so at your own risk.
OTHER WEBSITES
We are not responsible for the information collection or privacy practices of other Websites, including Websites operated by Our business partners or other third parties, including Websites that might be co-branded with Our name. Please review and understand the privacy policies posted on any linked sites You visit before using those sites or providing any Personal Information through such sites.
PERSONS UNDER AGES 13 AND 18
Certain of Our areas and activities are intended for persons 18 or older. If You are under 18, You may not access or attempt to access any areas or participate in any activities that are restricted to persons 18 or older. We do not knowingly collect or allow the collection of Personal Information from persons under 13. If You are the parent or guardian of a person under 13 and believe that the person has provided Us with Personal Information, You may contact Us at support@arenaclub.com and request that it be removed from Our active marketing database.
We reserve the right to request any and all applicable proof of identification and consent proof from Our users, at any moment, without prior notice, and at Our sole and final discretion. Upon the failure to provide such proof of age, we reserve the right to immediately freeze, block or cancel any account, with no liability.
CHANGES TO THIS POLICY
We reserve the right to revise this Policy at any time without notice, in whole or in part, at any moment. When this Policy is revised in a material way, notice will be posted on Arena Club Websites that We control along with the revised Policy, indicating the date where the changes will become effective, and thus we encourage You to review Our web pages periodically.
Your use after any changes indicate Your acceptance thereof and we will post a notice regarding such changes on the Arena Club Websites, and may also write an email to You or otherwise notify You.
If we make any changes to this Policy that materially change how we treat Your Personal Information, we will endeavor to provide You with prompt notice of such changes, such as through a prominent notice on the Arena Club Websites, through a push notification or to Your email address of record. Where required by law, we will obtain Your consent or give You the opportunity to opt-out of such.
USER ACKNOWLEDGEMENT
As a user of Arena Club Websites, you will be asked to agree to this Policy by clicking on the “I Agree” checkbox on the registration page, pop-up box, tab or other analogous means. Through that action, you thereby acknowledge and agree to the terms of this Policy, which is and constitutes a legal, binding agreement between you and Arena Club.
Overall, this Policy is freely available for Your review prior to registration, and if You do not agree to its terms, Your remedy shall consist of not registering an account with Us and/or exiting the web tab through which you visited Arena Club Websites. Accordingly, by registering with Us and/or otherwise using Our products and services, You consent to the collection, transfer, processing, storage, and disclosure of Your Personal Information as described in this Policy.
COMMERCIAL MESSAGE COMMUNICATIONS AUTHORIZATION
Occasionally, if required by applicable law, we will ask You for express permission and approval to receive electronic messages in electronic format which are then sent to an electronic address and that contains a message asking recipients to participate in commercial activities such as newsletters, purchase of products, services and invitations to participate in surveys.
We will send You service-related announcements on occasions when it is necessary to do so. For instance, if the Arena Club Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way You use Our Arena Club Services, we might send You an email. Generally, You may not opt-out of these communications, which are neither commercial nor promotional in nature.
Generally, You have the right to object to the processing of Your Personal Information if grounds for said objection are to direct marketing. You also have the right to opt out of receiving promotional communications at any time by: (i) contacting Us; (ii) when we may ask You to confirm or update Your marketing preferences if You instruct Us to provide further the features and functionality of the Arena Club Websites in the future; (iii) if there are changes in the law, regulation, or the structure of Our business.
COOKIE POLICY
Periodically, we may place what are known as ‘cookies’ inside Your computer device for the purpose of tracking and collecting data in regard to Your utilization of Our Arena Club Websites and the Arena Club Services.
Cookies are small files that contain information sent by a Website that is saved on Your computer’s hard drive. Cookies enable Us to gather data such as Web pages visited, links clicked, material downloaded, and allows Us to record and/or reconstruct activity from a session or by a user. Cookies also are used to put a unique identifier on Your computer. All of this helps Us to generate statistics regarding Usage of Arena Club Services and for troubleshooting, analytics, issue resolution, and other purposes. You can configure Your browser to reject browser cookies or to notify You when browser cookies are offered so that You can accept or reject them. However, if You reject browser cookies You may not be able to conduct some transactions or use some services on ARENA CLUB Services. In addition, blocking or deleting browser cookies may not block or delete other types of cookies including Flash cookies.
By agreeing to accept Our use of cookies, You are giving Us, and the third parties we partner with, permission to place, store, and access some or all the cookies described below on Your computer:
You can instruct Your browser to refuse all cookies or to indicate when a cookie is being sent. If You wish so, You can easily disable cookies on Your web browsing software by following the step-by-step guides located at You can visit www.youradchoices.com and www.youronlinechoices.eu for EU visitors.
For mobile users, You have controls in Your device’s mobile OS that enables You to choose whether to allow cookies, or share Your advertising ID with companies like Arena Club or Our advertising service providers. For information on controlling Your mobile choices, You can visit www.networkadvertising.org.
BROWSING SESSION INFORMATION
We use technologies that maintain records of Your browsing session, chats, and other activities on the Arena Club Websites. These technologies may include session replay that maintains a record of Your interactions with the Arena Club Websites, chat providers that maintain a transcript of Your chats, cookies, pixels, and other tracking technologies that share some of Your interactions with the Arena Club Websites, as well as other technologies that collect and share Your interactions with the Arena Club Websites. We use this information for quality control, customer service, fraud prevention and security, and marketing purposes.
CONTACT
From time to time, this Policy may be translated into other languages for Your convenience, and the English language version of each of these documents shall be the version that prevails and governs Your use of the Arena Club Websites and the Arena Club Services.
If You have any questions or comments about Us, the Arena Club Websites, Our Terms and/or this Policy, please contact Us via email. Note that communications made by email or the “Contact Us” page does not constitute legal notice to the Arena Club legal entity.
Date of last effective update is March 12, 2025.